FAQS

We’ve put together some FAQs / Frequently Asked Questions along with some handy answers you may find useful for all our boiler and plumbing services. If you have a question for us – just ask

BOILER RELATED FAQS

WHAT TYPES OF BOILERS DO YOU INSTALL
We install boilers from leading brands for both natural gas and LPG. If you have a manufacturer you prefer, we are happy to install your boiler preference. For more information – Just Ask
WHAT SHOULD I DO IF I SMELL GAS?

  • Call the National Grid UK on 0800 111 999, any time, day or night!
  • Extinguish all naked flames and do not smoke or light anything.
  • Do not touch any electrical switches, turning on or off.
  • Turn the gas off at the meter (generally outside the house).
  • Open all doors and windows.
  • Get everyone out of the area.

WHAT CENTRAL HEATING SYSTEMS CAN YOU WORK ON?
We are qualified to work on Natural Gas, LPG and Oil central heating systems and appliances. We are registered with Gas Safe and OFTEC.
DO YOU SUPPLY GAS SAFETY CERTIFICATES TO LANDLORDS?
YES – As a landlord, you are responsible for the safe working order for all gas appliances on your property or properties, every 12 months. Once we have completed your checks, you will be issued with a certificate, which you must keep for 2 years.
I DON'T HAVE ACCESS TO A NATURAL GAS NETWORK
DON’T WORRY, we can supply and install an on-site oil or LPG supply. From the concrete base to the tank, fuel line, appliance and certification.

PLUMBING RELATED FAQS

WHAT SHOULD I DO IF I FIND A LEAK?
Turn off the water at the main stopcock (usually under or near to your kitchen sink). Turn all cold taps on to drain the system. Turn off your central heating system or any other water heating system you may have. Turn on the hot taps to drain that system. If a pipe has burst, turn off any electrics. Call Us on 01909 532347
WHAT IS A POWER FLUSH?
A power flush is where a low pressure but high water flow pump is connected to your central heating system and is pumping water through at high speed. With a combination of some essential chemicals, the power flush can dislodge and break down any materials, such as limescale or black sludge and leave your system working at 100% maximum efficiency again.
WHY WOULD I NEED A POWER FLUSH?
Are your radiators taking longer to warm up, do they have cold spots? Then you could benefit from a Power Flush. Give us a call to discuss your situation and we can arrange to come out and give a proper diagnosis.
CAN YOU DO BATHROOM RE-MODELLING?
Yes, we have an excellent reputation for bathroom installations, we are happy to design, supply and install your bathroom, or simply to install your own fittings. We can also cover any electrical works, plastering and tiling.

HAVE A QUESTION?

If you have a question that you can’t find the answer to, Just Ask. We’re happy to help and will be back to you shortly